Oryks GlamMart Refund & Return Policy
At Oryks GlamMart, we are committed to ensuring that our customers are satisfied with their purchases. This Refund & Return Policy outlines the terms and conditions for returning or requesting a refund for products purchased from us.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
1.1 Within the Specified Timeframe
- Returns must be requested within [insert days] days of receiving the product.
1.2 Condition of the Product
- Products must be in their original, unopened, and unused condition, suitable for resale.
2. Non-Returnable Items
The following items are non-returnable:
2.1 Used or Opened Products
- We cannot accept returns for products that have been opened or used.
2.2 Gift Cards
- Gift cards are non-returnable and non-refundable.
3. Refund Policy
3.1 Refund Eligibility
- Refunds will be issued for eligible returns as per the criteria outlined in Section 1.
3.2 Method of Refund
- Refunds will be issued through the original payment method used for the purchase.
3.3 Refund Processing Time
- Refunds will be processed within [insert number of days] days from the date the returned product is received and inspected.
4. Return Process
To initiate a return, please follow these steps:
4.1 Contact Customer Support
- Contact our customer support team to inform them of your intention to return a product. You can reach us through [insert contact information].
4.2 Provide Order Information
- You will need to provide your order number and details about the product you wish to return.
4.3 Packaging and Shipping
- Package the product securely to prevent damage during transit.
- Ship the product back to the address provided by our customer support team.
5. Return Shipping Costs
5.1 Return Shipping Responsibility
- Customers are responsible for the cost of return shipping unless the product received is damaged, defective, or an incorrect item was shipped.
6. Product Inspection
6.1 Inspection of Returns
- All returned products will be inspected upon receipt to determine eligibility for a refund.
- Products not meeting the return criteria outlined in Section 1 may not be eligible for a refund.
7. Contact Us
If you have any questions, concerns, or need further assistance regarding returns or refunds, please contact our customer support team through the channels provided on our website.
8. Changes to Refund & Return Policy
Oryks GlamMart reserves the right to update this Refund & Return Policy at any time. Any changes will be posted on our website, and the updated version will be effective as of the date listed.
We value your satisfaction as a customer and strive to provide clear guidelines for returns and refunds. By continuing to shop with Oryks GlamMart, you acknowledge that you have read and understood our Refund & Return Policy.
Your continued use of Oryks GlamMart’s services constitutes your acceptance of this Refund & Return Policy.